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On-Site training
Every customer who has purchased a software product receives free
installation services and training for its staff who will work with the
product within one month of the date of purchase. The training is performed
on-site by highly qualified and experienced Sonita Consult Ltd. instructors
at the customer’s premises in the course of starting using the product. The
training course follows a pre-designed program which covers basic principles
of work with automation systems, organization of document circulation and
entering documents into the system, display, analysis and summary of
information.
On-Site support
Every customer who has purchased a software product receives free support
services by qualified personnel for a period of one month from the date of
purchase. Sonita Consult Ltd. experts provide consulting services to the
customer company’s staff on issues related to organization of document
circulation, work with the products, entering and display of information.
Support is carried out at the customer’s premises, and all maintenance costs
during the indicated period are covered entirely by Sonita Consult Ltd.
Annual support subscription
Sonita Consult Ltd. provides all-year subscription support for companies
which do not employ specialized staff for operation and maintenance of
automated systems. Such maintenance subscription services include training
of more employees in work with automated systems, organization of document
circulation and entering of documents into the system, retrieval of desired
information, analysis and summary of information, customizing of products to
meet the customer’s specific requirements, routine maintenance of
information databases and their adaptation in accordance with current
changes in the legislation and regulations on financial reporting and
accounting.
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